Every four years, there is a tender process to procure cleaning services at OsloMet. During these public processes, a certain amount of criterias need to be fulfilled. Customer satisfaction is not one of these. Thus, what is the secret that makes Eir winning this tender several times in a row?
For a number of years, Eir Renhold has provided cleaning services to OsloMet. At the university, there are as many as 25,000 students and teachers spread over two campuses in Oslo and at Kjeller. Eir Renhold is a full-service provider, with daily cleaning at a total of 17 addresses.
Marit Spicer is the house economist at OsloMet, and singles out the overall offer as a reason why Eir Renhold keeps winning the tender rounds. "Many people think that price is the decisive factor in tender processes, but that is not true. We have many other criteria that must be weighted, including environment and quality. And that's where Eir Renhold hits the spot," claims Spicer.
There is one thing in particular that Spicer wants to highlight in the collaboration with Eir Renhold: "The people! Undoubtedly. It is so important to have the right people - both for us and for the supplier. I must especially praise Eir Renhold's site manager, who does a particularly good job," she concludes.
Sign up for our newsletter!
